RETURNS, REFUNDS and EXCHANGES
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be intact. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within three business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at billing at chairobics dot com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at billing at chairobics dot com. At our discretion, we may ask you to send your damaged or defective item.
To return your product, you should mail your product to: RRPERS 10300 49th Street N – Suite 430 – Clearwater, Florida 33762 United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds on Digital Products and Memberships
If you purchased a digital product or membership, and are not satisfied with your purchase, please contact us within 7 days to request a refund. If you have purchased a downloadable product, it is not necessary to return anything. If you have purchased a membership, your access to purchased materials will be discontinued when we process your refund.
As with all exercise programs, when using our exercise videos, you need to use common sense. To reduce and avoid injury, you will want to check with your doctor before beginning any fitness program. By performing any fitness exercises, you are performing them at your own risk. Chairobics.com will not be responsible or liable for any injury or harm you sustain as a result of our fitness program, DVD, online fitness videos, or information shared on our website. This includes emails, videos and text. Thanks for your understanding.